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JULO faced challenges in their complex and lengthy underwriting process, requiring better user data validation.
Solution
JULO overcame challenges in validating potential user data by integrating Brick's Verification API, significantly reducing the number of user rejections.
Result
The use of Brick's solution provided significant benefits for JULO, including increased operational efficiency, reduction in rejection rates of potential users, expansion of service reach, and improvement in customer satisfaction.
JULO’s Journey
JULO is one of the main players in the online digital credit platform industry in Indonesia, founded in 2016. As a leading provider of digital credit access, JULO is committed to empowering financial inclusion through innovative loan solutions. By utilizing cutting-edge technology, JULO offers a smooth, fast, and efficient loan application process, with the aim of improving the financial capabilities of its users.
JULO Overcomes Underwriting Challenges with Improved Data Validation
JULO faced challenges in their underwriting process, which is crucial for determining user eligibility for loans. Their previous process was complex and time-consuming, hindering quick and accurate loan approval decisions. To address this, JULO integrated Brick's services, which provide user data validation, including BPJS (Badan Penyelenggara Jaminan Sosial) membership verification — a government database containing social security information for Indonesians.
By leveraging Brick's BPJS Verification API, JULO can now efficiently validate potential users' BPJS membership during the loan application process. This integration streamlines JULO's underwriting process, enabling more accurate credit decisions, reduced risks, and expanded services to more Indonesians in need of credit access. With Brick's advanced technology, JULO can enhance customer satisfaction and optimize their loan approval process.
Integrating Brick's Verification API enabled JULO to streamline user validation and optimize underwriting processes.
Before integrating Brick's services, JULO conducted extensive research and evaluations for around three years to find an efficient solution for validating potential user data. They faced challenges in efficiently validating users due to limited internal resources, resulting in a high rejection rate for potential customers.
After evaluating various options, JULO chose Brick as their partner to address this issue. Brick provided an efficient and accurate user data validation process, including BPJS membership verification. By integrating Brick's BPJS Verification API into their system, JULO gained additional means to accurately validate user data, significantly reducing the number of potential users being rejected.
From a technical perspective, the integration of Brick's API was smooth and compatible with JULO's existing infrastructure. JULO's technical team could easily integrate Brick's services without significant disruptions, enabling them to immediately leverage the benefits and see positive results within a short period.
Brick's solution boosted JULO's operational efficiency, expanded service reach, and enhanced customer satisfaction.
After implementing Brick's solution for approximately three years, JULO observed significant positive results. The integration of Brick's BPJS Verification API ran smoothly, enabling efficient and accurate data validation processes. In the last Q4 2023 to Q1 2024, JULO recorded a consistent success rate above 90% each month in user data validation, a key factor in their decision to continue using Brick's services.
This high success rate demonstrates the effectiveness and reliability of Brick's solution. By accurately validating potential users' BPJS membership, JULO reduced the previously high rejection rate, enabling them to expand their service reach and attract more qualified customers. Additionally, faster and more accurate data validation processes improved customer satisfaction and strengthened JULO's reputation as a reliable financial service provider.
The successful implementation of Brick's solution at JULO is reflected not only in the high success rate metrics but also in the positive user experience and increased operational efficiency. With consistent and satisfactory results, JULO is confident in continuing to use Brick's services as an integral part of their data validation process.
