SAPX Express Slashed Costs and Delighted Sellers with Brick

SAPX Express stands as a pioneer in Indonesia's courier industry, championing technological innovation in its operations. The company specializes in providing integrated courier, cargo, and logistics services through an online system, positioning itself as a preferred choice in the rapidly evolving e-commerce landscape. With a laser focus on online sellers operating across various social commerce platforms, SAPX Express offers unique capabilities in handling Cash on Delivery (COD) transactions. In this ecosystem, SAPX Express plays a dual role - not just as a logistics partner, but also as a financial facilitator for sellers, which led to their collaboration with Brick for fintech solutions.

As SAPX Express experienced significant growth, it faced a major challenge in managing the withdrawal process for Cash on Delivery (COD) transactions. The manual withdrawal process, carried out by the SAPX Express team, became increasingly inefficient and error-prone as the company scaled to approximately 3,000 online sellers and between 11,000 to 12,000 counter agents. With a total of about 15,000 users requiring withdrawal facilitation, SAPX Express urgently needed a technological solution to automate and accelerate the process. Recognizing this need, the Finance team conducted thorough research, leading to the discovery of Brick as a potential solution to address these challenges

To address its challenges, SAPX Express collaborated with Brick to implement two key solutions:

1. Enhancing Instant Payment Efficiency: By integrating Brick's Disbursement API, SAPX Express facilitated instant fund transfers, eliminating the need for manual reconciliation. This automation ensures efficient and accurate processing of payments, crucial for smooth business operations.
2. Improving Seller Satisfaction: SAPX Express developed a COD Advance feature, allowing sellers to withdraw up to 50% of COD funds upon receipt of delivery confirmation, rather than waiting for the "Delivered" status. Brick's Disbursement API optimizes this service by enabling real-time fund transfers, improving sellers' liquidity and financial flexibility.

These solutions demonstrate SAPX Express's commitment to innovation and ensuring the success of its ecosystem, solidifying its position as a trusted and forward-thinking logistics provider.

‍

The partnership between SAPX Express and Brick has yielded transformative outcomes, propelling the logistics company to new heights of operational excellence and financial efficiency. By leveraging Brick's cost-effective solutions, SAPX Express significantly reduced its operational expenses, freeing up valuable resources for strategic initiatives. This newfound financial flexibility allowed the company to reinvest in critical areas such as service quality enhancement, network expansion, and cutting-edge technologies, fostering innovation and growth. Simultaneously, the responsive and proactive support from Brick's Technical Sales & Customer Support team proved invaluable in addressing day-to-day operational challenges. This collaborative approach led to improved efficiency, minimized downtime, and consistently high service quality for SAPX Express's customers. The streamlined payment processes and real-time fund transfers not only enhanced the company's internal operations but also significantly boosted seller satisfaction, strengthening SAPX Express's position in the competitive e-commerce logistics sector. Ultimately, this strategic partnership with Brick has empowered SAPX Express to focus on its core competencies and innovation, driving substantial progress in payment and financial operations management. As a result, SAPX Express has solidified its market position, setting a new standard for efficiency and customer service in Indonesia's rapidly evolving e-commerce landscape.